Case Study: Telx achieves a community-driven customer portal and new revenue opportunities with Rivet Logic and Liferay

Telx MarketplacePORTAL An Industry-Leading Customer Community Portal on Liferay

Telx, a leading provider of interconnection and data center services, sought to modernize how its 1,100+ customers connected and conducted business. Their existing methods, including in-person events and a static PDF directory, were inefficient. They challenged Rivet Logic Corporation to help build a dynamic, interactive customer community portal to foster new business opportunities, using the Liferay platform.

Rivet Logic implemented a custom Liferay-based portal with an integrated online marketplace. The solution featured out-of-the-box portlets for social networking, a customer directory, and event management, all tightly integrated with Salesforce and other enterprise systems. For Telx, the Rivet Logic solution resulted in increased business opportunities, higher customer loyalty, and improved productivity by providing a streamlined, self-service environment for customers to connect and transact.

Telx

Andrew Baird

Senior Director, Marketing & Communications