Case Study: Northeastern University improves communication and engagement with Rivet Logic and Liferay DXP

Removing the Ripples from the Customer Experience

Northeastern University, a global experiential research institution, faced significant challenges with its outdated legacy portal system, which was difficult to use, not mobile-friendly, and created a frustrating experience for its 100,000 users. The cumbersome system also required all content updates to go through the IT department, making the process slow and inefficient. To address this, the university partnered with vendor Rivet Logic to implement a new solution built on the Liferay DXP platform.

Rivet Logic implemented Liferay DXP to create a modern, responsive portal that provides a personalized and integrated experience for students, employees, and parents. The solution enabled single sign-on integration with key systems like Salesforce and Blackboard, distributed content management to free updates from IT, and greatly improved site navigation and search. As a result, Rivet Logic helped Northeastern dramatically increase user engagement, communication efficiency, and overall satisfaction with a streamlined, mobile-friendly portal that serves as a central hub for the entire university community.

Northeastern University