Case Study: a leading healthcare solution provider improves customer experience and operational efficiency with Rivet Logic and Liferay

Healthcare Solutions Provider Improves Web Experiences and Streamlines Content Publishing

A leading healthcare solution provider faced challenges with its outdated and cumbersome website systems, which hindered content management and delivered a poor user experience for both public visitors and members. They engaged Rivet Logic Corporation to implement a comprehensive solution using the Liferay Portal platform to support their public site, member portal, and integrate with external systems.

Rivet Logic implemented a Liferay-based solution that streamlined the content publishing process and provided robust self-service capabilities for members, including account management and access to sensitive health information. The results included dramatically improved productivity, better site performance, and an enhanced user experience. Following this success, the provider also had Rivet Logic develop a new Medicare Portal, which led to improved operational efficiency, cost savings, reduced call center volumes, and greater business agility.