Case Study: Intuit achieves high-quality customer stories and internal communications with Riverside.FM

How Intuit (Finance Software) uses Riverside to tell customer stories

Intuit, the finance and software company behind QuickBooks and TurboTax, needed a better way to capture high-quality audio and video for customer interviews, events, and internal communications. As the company grew to more than 14,000 employees, its existing recording process became difficult for both producers and guests, especially when recordings had to be done quickly or remotely.

Riverside.FM provided the solution with its remote recording platform, giving Intuit an easy guest experience, fast file access, and high-quality audio and video outputs. With Riverside.FM, Intuit now records customer pre-interviews and full interviews, supports virtual events and content production, and creates internal videos for leaders and managers; the case study highlights improved workflow and faster file conversion, though no specific numeric KPI impact was provided.

Intuit

Colten Becker

Communications Services Engineer