Case Study: PostFinance boosts fraud and dispute management efficiency with Rivero’s Amiko

PostFinance boosts dispute processing 5x with Rivero

PostFinance, a leading Swiss financial institution, faced a challenge in managing the growing volume of card-related chargeback disputes. Their legacy process was tedious and time-consuming, causing backlogs to pile up. To achieve their customer experience goals, PostFinance sought a more efficient solution and selected the Amiko product from the vendor Rivero.

By implementing Rivero's Amiko solution, PostFinance streamlined its dispute management. The user-friendly platform allowed analysts to process multiple transactions simultaneously, significantly boosting efficiency. One analyst reported being able to process disputes at five times the previous rate, increasing from 5-6 to 20-30 disputes per day. Rivero's solution also provided excellent support and features like bulk uploads, leading to a vastly improved and efficient process for PostFinance.

PostFinance