Case Study: Zain Jordan achieves faster incident response and full-stack observability with Riverbed

Zain Jordan reduces incident response time with Riverbed

Zain Jordan, a leading ICT and digital communications provider in Jordan, faced challenges with fragmented network tools, slow incident resolution, and limited application visibility, which created high operational overheads. To address this, they turned to vendor Riverbed for its AI-powered observability platform, implementing solutions like Riverbed NetIM and Riverbed AppResponse.

The Riverbed solution provided Zain Jordan with full-stack observability and unified dashboards. This resulted in a major reduction in incident response time, faster root-cause analysis, and improved cross-team collaboration. The deployment significantly reduced their mean time to resolution and lowered operational costs, transforming their network operations.

Zain Jordan