Case Study: Zain Jordan achieves faster incident resolution and better network visibility with Riverbed

Zain Jordan - Customer Case Study

Zain Jordan, a leading ICT and digital communications provider serving over 4 million active customers in Jordan, was struggling with a fragmented network, limited visibility, slow incident resolution, and high operational overhead. The company needed a single observability platform to monitor infrastructure and applications more effectively, and turned to Riverbed for help.

Riverbed implemented its unified observability platform, including Riverbed NetIM, Riverbed AppResponse, and Riverbed Portal, to centralize monitoring and improve troubleshooting. With Riverbed, Zain Jordan gained full-stack visibility, stronger cross-team collaboration, and cut incident resolution times from hours to under 15 minutes, while also improving proactive capacity planning and reducing operational costs.

Zain Jordan

Moath AlMogbel

IT Operations & Service Delivery Executive Manager