Case Study: Winston & Strawn achieves rapid detection of user-experience issues and improved attorney productivity with Riverbed Aternity

Using Aternity to quickly detect user experience issues helps Winston & Strawn keep its attorneys focused on client service—not desktop problems

Winston & Strawn LLP is a global law firm of nearly 2,000 employees whose attorneys rely heavily on desktop and virtual applications for client work. The IT team needed real-time visibility into the end‑user experience—beyond traditional app and network metrics—to quickly detect slowdowns, crashes, and other issues across desktops, laptops and Citrix virtual desktops that were costing billable time.

The firm deployed the Aternity Digital Experience Management platform across ~2,300 devices, giving Tier‑1 and Tier‑2 teams detailed dashboards and user‑action traces to diagnose problems quickly. Aternity helped pinpoint a CPU‑hogging third‑party tool that had degraded performance for about 500 users over 90 days (reducing crash incidents from ~1,000/day to zero), lowered ticket severity, enabled smarter patch rollbacks, optimized license counts, and provided device inventory and benchmarking for ongoing improvements.

Winston & Strawn

Mike Plichta

PC Experience Supervisor