Case Study: The Princess Alexandra Hospital NHS Trust achieves improved clinician productivity and projected £2.5–£3 million IT cost savings with Riverbed Aternity

UK-based NHS Trust improves clinicians productivity and is projected to save £2.5 to £3 million in IT costs over a 5-year period with Alluvio Aternity from Riverbed

The Princess Alexandra Hospital NHS Trust (PAHT) is a UK acute care provider serving about 350,000 people across West Essex and East Hertfordshire, with an ICT team supporting over 4,000 clinical staff. The Trust struggled to understand clinicians’ digital experience: frequent blue screens, slow or unstable legacy applications and ageing devices made it hard to isolate root causes, disrupted patient pathways and strained limited IT budgets.

PAHT deployed Riverbed Aternity Digital Experience Management (via partner Kingsfield) to gain end‑user visibility and automate remediation. The hospital cut quarterly downtime from 947 to 275 hours (about 700 hours recovered), achieved a 99% reduction in SLA breaches and eliminated overdue service tickets, automated common fixes, and optimized hardware replacement—projecting £2.5–£3 million in IT savings over five years—while also reducing carbon and improving clinician productivity.

The Princess Alexandra Hospital NHS Trust

Jeffrey Wood

Deputy Director of ICT