Case Study: Kent Community Health NHS Foundation Trust achieves improved clinician digital experience and proactive auto-remediation with Riverbed Aternity

UK-based NHS Trust deploys Alluvio™ Aternity from Riverbed® to enhance the digital experience and improve patient pathways

Kent Community Health NHS Foundation Trust (KCHFT) is one of England’s largest community health providers, serving about 1.4 million people and supporting over 5,000 staff across hundreds of applications and devices. The Trust faced limited end-to-end visibility into clinician device and application performance, slow root-cause analysis, no clear view of end‑user experience, and insufficient early insight into its Electronic Patient Records (EPR) system—issues that risked delays in patient pathways and daily operations.

KCHFT deployed Riverbed Aternity Digital Experience Management (6,200 licenses) to gain real-time monitoring, bespoke EPR dashboards and automated remediation. The solution cut blue‑screen incidents by 99% (from 274 to one per day), saved 68.5 clinician hours, avoided replacing 42% of older devices, reduced service‑desk churn and delivered rapid ROI while improving clinician productivity and patient-care continuity.

Kent Community Health NHS Foundation Trust

Darren Spinks

Head of IT Operations