Case Study: Turkcell Global Bilgi boosts customer experience and service efficiency with Riverbed AppResponse

Turkcell Global Bilgi improves observability across 3,500+ virtual machines with Riverbed

Turkcell Global Bilgi, a leading Turkish customer experience and contact center services provider, faced challenges with a lack of consolidated observability across its large-scale IT environment. This led to slow performance of critical customer-facing applications and difficulty isolating root causes across systems. To improve performance and reliability, the company partnered with Riverbed and implemented its AppResponse solution.

Riverbed's AppResponse provided Turkcell Global Bilgi with unified observability, enabling them to capture live network traffic and trace performance issues to their root causes in real-time. The solution delivered significant benefits, including a reduced mean time to resolution (MTTR) for improved customer satisfaction. It also helped remove duplicate DNS records to improve network responsiveness and supported improved agent efficiency and user experience.

Turkcell Global Bilgi