Case Study: Swiss Post achieves improved WAN visibility and faster troubleshooting with Riverbed AppResponse Xpert

Swiss Post Implement the Riverbed Solution to Consolidate Its IT Infrastructure

Swiss Post International, the global arm of Swiss Post serving mail, parcels, logistics and financial services from 27 locations worldwide, runs a large IT estate (about 20,000 workstations, 1,000 servers, four data centers and 2,000 sites). IT needed end-to-end visibility into an outsourced WAN, faster root‑cause troubleshooting, historical performance analysis and clearer reporting for nontechnical internal customers.

SPI deployed a distributed Riverbed AppResponse Xpert solution (four appliances coordinated by a Director) to deliver real‑time and year‑long historical reporting across 60+ metrics and business‑impact views. The result was immediate problem visibility, much faster troubleshooting, stronger leverage with the WAN vendor, and improved communication and service to business units—saving time and manpower.

Swiss Post

Stephan Badertscher

IT Engineer