Case Study: SVD Büromanagement achieves measurable service quality and faster troubleshooting with Riverbed SteelCentral

SVD transforms customer experience with Riverbed and Schoeller Networks

SVD Büromanagement GmbH is an Austrian service provider that manages outsourced back-office and IT services for national social insurance institutions, operating across 30 sites and two data centers for about 4,500 users. Its existing monitoring tools could track basic performance but could not evaluate applications from the end‑user perspective or diagnose root causes, leaving SLAs rudimentary and visibility into real‑world application behavior limited.

Working with Schoeller Network Control, SVD deployed Riverbed SteelCentral to gain end‑to‑end visibility across applications, networks and systems. The solution delivered role‑based dashboards, transaction tracing across web, application and database tiers, and agent-based user monitoring, enabling faster troubleshooting, fewer production errors, measurable SLAs and better developer insight into live application performance—resulting in a quick, successful implementation and improved service quality.

SVD Büromanagement

Herbert Scheibelhofer

Head of IT Systems Technology