Case Study: SVD Büromanagement GmbH transforms customer experience with Riverbed

SVD Büromanagement gains end-to-end visibility for 4,500 users with Riverbed

SVD Büromanagement GmbH, a service provider for national social insurance institutions in Austria, faced challenges in measuring service quality and evaluating application performance for its 4,500 users. With its existing tools, the company was unable to diagnose the root causes of problems, which limited its ability to offer robust service level agreements. To address this, SVD turned to vendor Riverbed for a solution.

By implementing Riverbed's AppResponse and APM+ solutions, SVD gained complete end-to-end visibility into its application stack, network, and user experience. The solution provided high-fidelity data for faster troubleshooting and clear dashboards for ongoing application improvement. Riverbed enabled SVD to transform its customer experience through improved performance evaluation and preliminary testing of new applications.