Case Study: SLS achieves 10x faster mean-time-to-resolution with Riverbed AppInternals

SLS - Customer Case Study

SLS was struggling with prolonged application problem resolution, poor root-cause visibility, finger‑pointing among IT teams, inadequate end‑user visibility, and an inability to detect performance issues proactively. They were already using other Riverbed performance products and needed a more precise way to diagnose and manage database, .NET and web application issues across testing, operations and development.

By deploying Riverbed OPNET AppInternals Xpert with full transaction capture, analytics and correlation, SLS achieved a 10× faster mean‑time‑to‑resolution and gained proactive alerting and clearer diagnostics. The result was improved application performance, lower remediation costs, less time spent in “war rooms,” and higher user satisfaction.

SLS

Steve Kostiuk

Software Support Manager