Case Study: SITA achieves faster incident resolution and improved application performance with Riverbed

SITA and Riverbed Introduce APM to Air Transport Industry

SITA, the global air-transport IT specialist, partnered with OPNET (now part of Riverbed) to introduce application performance management at a tier-one US airport serving 50+ million passengers. The airport’s legacy toolset struggled as applications and users grew, causing frequent performance incidents, slow cross-team troubleshooting, and service disruptions that made APM a strategic priority.

They implemented OPNET’s APM Xpert suite, delivering intuitive dashboards and end-to-end visibility across application tiers. The solution enabled proactive detection of responsiveness issues, clear attribution of problems to application or network causes, faster root-cause resolution and lower mean time to repair, reduced staffing overhead for incident resolution, better capacity planning and investment decisions, and improved application availability and customer satisfaction.

SITA