Case Study: Simmons & Simmons achieves consistent global end-user experience and faster issue resolution with Riverbed Aternity

Simmons & Simmons - Customer Case Study

Simmons & Simmons is a London‑headquartered multinational law firm with 22 offices worldwide that wanted to rethink its workplace—shifting from private offices to more flexible, open spaces—while standardizing desktops and upgrading to Windows 10. To support that transformation the IT team needed a way to manage, monitor and ensure a consistent end‑user experience for about 2,000 users across multiple locations and generations of devices.

The firm deployed Aternity across all 22 locations in six months to close the IT visibility gap, automatically baselining application and device performance, generating alerts and trouble tickets, and identifying probable causes. The result: faster, more consistent global support, fewer user issues, proactive detection of problems, and clear metrics to inform future IT investments and rollouts (with plans to extend monitoring to mobile users).

Simmons & Simmons

Ross Jeremy

Modern Workplace Team Lead