Case Study: Attune Hearing achieves faster rollouts and improved customer experience with Riverbed SteelConnect & SteelHead

SD-WAN and cloud networking solution helps Attune Hearing boost business agility and deliver a better experience to its customers

Attune Hearing, Australia’s largest independent audiology provider with 44 clinics nationally, was struggling under a legacy network as it rapidly added services, apps and locations amid growing competition and industry disruption. A three‑person IT team spent significant time and travel to bring new sites and services online—some deployments taking up to four months—while lacking the visibility and flexibility needed to scale and improve customer experience.

Attune deployed Riverbed SteelConnect SD‑WAN combined with SteelHead SD as a single appliance across its clinics, enabling new sites to join the network with just an internet connection and giving head office real‑time visibility to diagnose and resolve issues remotely. The solution simplified networking, cut time and cost to spin up apps and locations, improved application performance, and set the foundation for paperless, cloud‑based services that enhance staff productivity and the customer experience.

Attune Hearing

Jamie Delacey

Head of ICT