Case Study: Hilton Grand Vacations Club achieves faster contract approvals and improved customer satisfaction with Riverbed SteelHead

Riverbed® SteelHead™ Helps Hilton Grand Vacations Close More Vacation Ownership Deals

Hilton Grand Vacations, a subsidiary of Hilton Hotels that sells vacation ownership, was struggling to keep up with rapid global growth. With centralized IT in Orlando and sales offices across the US and Asia, WAN latency was slowing critical business processes—contract approvals could take 30 minutes or more and file transfers and email were sluggish, hurting sales efficiency and customer experience.

Hilton deployed Riverbed SteelHead WAN‑optimization appliances, initially in Osaka and Tokyo and then across other sites. The solution cut contract processing to about 1–2 minutes, reduced bandwidth use by as much as 80%, enabled centralized accounts‑payable processing, sped email and file access, and improved employee productivity and customer satisfaction—making SteelHead part of the standard remote‑office setup.

Hilton Grand Vacation Club

Rich Jackson

Senior Director of Technical Operations