Case Study: Einstein Noah Restaurant Group achieves 75x faster SharePoint access and significant cost savings with Riverbed Steelhead Mobile

Riverbed Steelhead Mobile cuts costs and improves business processes for major US food retailer

Einstein Noah Restaurant Group (ENRG), a leading quick‑casual operator with roughly 600 Einstein Bros., Noah’s New York Bagels and Manhattan Bagel locations, needed to improve adoption of a new SharePoint portal and speed document delivery across its widely distributed stores. Poor WAN performance meant key documents and training could take up to 20 minutes (or fail) to download, forcing managers to rely on fax and in‑person training and reducing time spent with customers—so ENRG sought a cost‑effective fix that wouldn’t require major bandwidth upgrades or extra hardware in branches.

ENRG deployed Riverbed Steelhead Mobile software to hundreds of stores, distribution centers and traveling workers plus one data‑center appliance, yielding about 75x faster SharePoint access (downloads cut to roughly 10–30 seconds), employee surveys that fell from 60–90 minutes to 3 minutes, and better real‑time communication and training adoption. The rollout avoided roughly $600K in bandwidth upgrades, cut training costs by about $34K, paid back in under 70 days, and significantly improved store productivity and customer service.

Einstein Noah Restaurant Group

Steve Farley

Director of Information Systems and operations