Case Study: National Instruments achieves 90% reduction in application performance troubleshooting time with Riverbed SteelCentral AppInternals

Riverbed® SteelCentral™ AppInternals Reduces Time Spent on App Performance Issues by 90%

National Instruments’ public website, ni.com, serves millions of visitors monthly and is built from a complex mix of roughly 300 Java applications running across hundreds of JVMs. Frequent releases (about 120 scheduled updates a year) and limited visibility into application behavior forced the Web Systems team to spend thousands of hours troubleshooting performance problems, causing downtime, developer friction, and poor customer experience.

The company deployed Riverbed SteelCentral AppInternals to trace transactions and inspect code-level behavior in test and production environments. As a result, troubleshooting time dropped by about 90%, mean time to resolution fell, production issues declined by 20–30%, and the team safely scaled update cadence—improving site stability and customer satisfaction.

National Instruments

Eric McCraw

Web IT Manager