Case Study: Hemit (Central Norway Regional Health Authority IT) achieves faster application performance and major logon-time savings with Riverbed SteelCentral

Riverbed Steelcentral Helps Hemit Analyze, Diagnose and Resolve Application Performance Issues

Hemit (Helse Midt‑Norge IT) is the internal IT provider for hospitals and medical services across central Norway, supporting about 16,000 users in 200+ locations. Its life‑critical systems (patient records, imaging, lab systems and email) suffered slow access and very long logon times—sometimes up to ten minutes—and a highly complex infrastructure (hundreds of physical and virtual servers, thousands of network devices and over 1,500 applications) made root‑cause analysis nearly impossible.

Hemit deployed Riverbed SteelCentral (AppResponse, AppInternals and Transaction Analyzer) to gain end‑to‑end visibility and transaction‑level diagnostics. The tools quickly uncovered issues (for example DNS delays), enabled rapid fixes, and produced fast ROI—within days—sharply improved application performance, reduced logon times by about two minutes for more than 8,000 users (an estimated $60,000/day productivity benefit), and made troubleshooting and vendor accountability much easier.

Hemit

Dagfinn Krog

Service Operation Manager