Case Study: WNS achieves 3x faster application speeds, improved employee productivity and customer satisfaction with Riverbed SteelHead

Riverbed Boosts WNS’s Application Speeds by 3x Increasing Employee Productivity & Customer Satisfaction

WNS (Holdings) Limited, a global BPM leader serving 200+ clients with 30,000+ employees across 45 delivery centers, faced widening WAN performance problems as it grew. Slow email, file transfers and intranet applications were harming employee productivity, customer satisfaction and driving pressure to upgrade bandwidth.

WNS deployed Riverbed SteelHead appliances across 45 locations and its Mumbai data center, accelerating applications 2–3× (file transfers 10×, email 7–10×), reducing Microsoft Exchange/HTTP(s) traffic and eliminating the need for immediate bandwidth upgrades. The rollout cut helpdesk tickets, delivered a 7–12 month ROI and freed IT to focus on new services and innovation.

WNS

Amit Khanna

Head Business Technology