Case Study: RGIS achieves 75% faster application response and quicker problem resolution with Riverbed AppResponse Xpert

RGIS - Customer Case Study

RGIS, the world’s largest provider of inventory services, supports retailers, manufacturers and institutions with more than 400,000 inventories a year across a 40,000‑employee global WAN. The company’s business relies on numerous networked applications backed by Oracle databases, but teams used different tools and lacked a unified end‑to‑end performance view—causing slow app performance, wasted troubleshooting time and constant finger‑pointing between programmers, DBAs and network staff.

RGIS deployed the Riverbed AppResponse Xpert appliance at headquarters, which quickly broke application response into component times and pinpointed root causes; within 48 hours the team resolved issues and tuned the network, cutting average response times from about 4 seconds to under 1 second (≈75% improvement). The appliance also sped problem resolution to typically a day or less, reduced spend on multiple management products, and greatly improved cross‑department collaboration and productivity.

RGIS

Clarence Mylin

Vice President of Information Systems