Case Study: Prometric achieves improved application performance and measurable ROI with Riverbed AppInternals Xpert

Prometric Deploys Riverbed AppInternals Xpert to Improve Application Performance

Prometric, the global leader in technology-enabled testing and assessment that delivered over nine million exams through more than 10,000 locations worldwide, relied on a business-critical web-based scheduling and registration application used by testing centers and millions of test-takers. Faced with intermittent performance bottlenecks that traditional monitoring tools “averaged out,” Prometric needed deeper, per-second visibility into its application stack to quickly identify and resolve issues affecting scheduling and results processing.

Prometric deployed Riverbed AppInternals Xpert, which was set up in two to three days and used per-second sampling and metrics correlation to pinpoint bottlenecks across code, database, and system layers. Within eight weeks the team made eight to ten configuration changes—without altering application logic or architecture—that significantly improved application performance, raised customer satisfaction scores for registration and results, and delivered measurable ROI.

Prometric

Mike Murphy

Manager, Data Center Infrastructure and Enterprise Monitoring