Case Study: Linkon achieves 25s-to-200ms booking response times and restores world-class service with Riverbed SteelCentral

Online Travel Reservation System Provides World-Class Service as a Result of Improved Performance Monitoring and Diagnostics

Linkon, a Swedish provider of online booking solutions whose PETRA platform handles around 100,000 daily bookings, faced severe performance degradation in a new seat-reservation system. Response times grew from sub-second to 21–25 seconds, causing abandoned transactions and lost revenue, and the multi-component architecture made it impossible to pinpoint the root cause.

Working with consultant Rebendo, Linkon deployed Riverbed SteelCentral (AppResponse and AppInternals) to provide end-to-end visibility and diagnostics; the tools identified whether issues were in the network, servers, databases or application code. Armed with that data, Linkon and its suppliers optimized the system and cut response times from ~25 seconds to 200 milliseconds, relaunched the new reservation system, and now monitor PETRA continuously to resolve issues faster and save significant time and cost.

Linkon

Hans-Olof Sjolinder

Product and Services Manager