Case Study: OneMain Financial achieves rapid issue resolution and eliminates the blame game with Riverbed AppResponse

OneMain Financial - Customer Case Study

OneMain Financial, a 100‑year‑old consumer-lending company with 1,600 branches and 10,000 employees, needed to ensure rapid online loan approvals and a seamless application experience. In a complex, software‑defined environment that spans branches, campuses, credit bureaus and public cloud, slow pages or stalled processes threatened conversions, and outdated diagnostics led to slow troubleshooting and finger‑pointing among vendors.

OneMain deployed Riverbed AppResponse with Packet Analyzer Plus to capture and filter packets and quickly determine whether issues originated in the network or the application. The solution cut vendor packet‑data turnaround from days to minutes (a 30GB capture delivered in 5 seconds), isolated credit‑agency and server problems, revealed short microburst bottlenecks, sped incident response and mean time to repair, and largely eliminated the blame game.

OneMain Financial

Richard Hurst

Supervisor of Network Services