Case Study: Ministop Korea achieves end-to-end visibility and prevents costly outages with Riverbed SteelCentral

Ministop - Customer Case Study

Ministop Korea, which operates more than 2,500 convenience stores, faced serious operational risk from network and application outages — previously losing as much as ₩200 million/hour — and lacked end-to-end visibility to pinpoint causes (administrators sometimes needed thousands of clicks). Multiple vendors and siloed tools made it hard to assign responsibility and threatened the rollout of a web-based ERP migration.

By deploying Riverbed SteelCentral (AppResponse, AppInternals, NetSensor, Portal and Aternity), Ministop gained transaction-level monitoring and proactive root-cause analysis. The solution eliminated costly outages, resolved responsibility disputes with shared forensic data, fixed over 90% of discovered issues, and uncovered coding errors during the ERP migration that kept the project on schedule and saved the company millions of Won.

Ministop

Naehyung Kim

Team Leader, HQ Systems