Case Study: Intel improves device visibility and reduces IT tickets with Riverbed Aternity DEM

Intel deploys Riverbed Aternity DEM to 10,000 devices in under a week

Intel faced the challenge of ensuring device performance and employee productivity in a work-from-everywhere environment. Their IT team needed to isolate the source of user issues, proactively resolve problems, and reduce service desk ticket volume. To address this, they turned to Riverbed and its Aternity Digital Experience Management (DEM) platform.

Riverbed implemented its AI-powered Aternity DEM solution, which was deployed on 10,000 Intel devices in under a week. This provided deep visibility into device reliability, application performance, and connectivity. The results included increased uptime, proactive issue resolution, and a significant reduction in IT support tickets, ultimately boosting employee productivity and satisfaction.

Intel