Case Study: Largest Mining and Resources Company achieves end-to-end hybrid network visibility and faster issue resolution with Riverbed Unified NPM

In-depth visibility assists performance management and capacity planning for a complex hybrid network across the remotest regions on earth

One of the world’s largest mining and resources companies, operating more than 100 sites including extremely remote locations, faced the challenge of maintaining consistent user experience and application performance across a complex hybrid network. With diverse carriers, multiple cloud and on‑prem environments, large data transfers and outsourced providers, the IT team needed unified visibility to quickly identify root causes, reduce latency, and support capacity planning and supplier SLAs.

The company deployed Riverbed’s Unified Network Performance Management platform — including NetProfiler, Flow Gateway, AppResponse, Packet Analyzer Plus, NetIM, Aternity and the Riverbed Portal — alongside ongoing professional services. The solution delivered rapid, accurate diagnosis and resolution of outages and performance issues, helped optimize traffic and failover routing during incidents (including pandemic-driven remote work changes), and provided 50+ role-based dashboards and enhanced reporting for proactive capacity planning and improved end‑user experience.