Case Study: Michelin Group achieves end-to-end application and infrastructure visibility and 30% faster application rollouts with Riverbed SteelCentral

Implementation of an Application Performance Management Solution

Michelin, a global leader in tires and travel services, needed better visibility into application performance during development and in production. Existing network probes gave real-time network-level metrics but couldn’t handle complex troubleshooting or qualify applications during development, so Michelin sought a proactive, end-to-end solution to reduce risk and speed diagnosis.

Michelin deployed Riverbed SteelCentral (AppResponse, AppInternals, Transaction Analyzer, AppSQL) across its datacenters in two waves, quickly gaining intuitive, real-time dashboards and days of historical data for retrospective analysis. The solution cut diagnosis and rollout times—application rollout time fell by 30%—enabled fast root-cause fixes (e.g., identifying a daytime backup causing bandwidth spikes and a faulty web request), and improved overall application performance and IT cost control.

Michelin Group

Jean Noel Simonnet

Chief Infrastructure Architect