Case Study: Icopal achieves faster problem resolution and reduced downtime with Riverbed AppResponse Xpert

Icopal - Customer Case Study

Icopal, a global leader in roofing and waterproofing with about EUR 740 million in sales and 3,500 employees, operates a Danish IT environment of 450 workstations and 53 servers across 13 sites. The IT team was overwhelmed by daily troubleshooting—little visibility into who was using which applications or where packets were lost—so routine firefighting left no time for strategic projects that management required.

Icopal deployed a Riverbed AppResponse Xpert appliance in its Danish data center to capture 60+ performance and utilization metrics across all sites and to map activity by application and user groups. The solution enabled rapid problem localization, reduced packet loss and downtime, improved ERP and CRM access for partners, boosted user satisfaction, freed IT resources for strategic work, and paid for itself by eliminating the need for several planned investments.

Icopal

Peter Toft

IT Department Under Manager