Case Study: Hanson Enterprises achieves higher guest satisfaction with Riverbed Xirrus Wi‑Fi

Hotel Guest Satisfaction Increases with Robust Xirrus Wi-Fi

Hanson Enterprises, which owns three hotels in Ogunquit, Maine, faced rising guest complaints as its aging Wi‑Fi struggled to support multiple devices, streaming video, and failed if the central controller went down. With no dedicated IT staff, the company needed a reliable, centrally managed, “set it and forget it” network that could scale to more devices and support 5GHz without frequent hardware replacements.

They deployed a Xirrus Wi‑Fi solution with centralized XMS management, proactive capacity alerts, and per‑device bandwidth controls that stopped streaming from degrading other guests’ experiences. The result: no more guest complaints, higher satisfaction and positive reviews, easier network management for non‑technical staff, and future‑proof modular access points that can be updated to full 5GHz via software.

Hanson Enterprises

David Hanson

Partner