Case Study: Hertz achieves faster, more reliable rental transactions with Riverbed SteelCentral AppInternals

Hertz - Customer Case Study

Hertz, the world’s largest airport general‑use car rental company operating brands such as Hertz, Dollar and Thrifty, migrated a mission‑critical Cobol mainframe rental transaction system to a Java‑based web application. The staged migration and ongoing feature additions (including multi‑device support and kiosks) had to avoid disrupting rental counters or slowing customer pickup/return times, so the IT team needed deep, real‑time visibility into application performance.

Hertz deployed Riverbed SteelCentral AppInternals to monitor the new web app; the tool provides email alerts, end‑to‑end transaction traces and dashboards with negligible overhead. As a result the production team gets early warnings before users are affected, quickly identifies root causes and the right resolver teams, and continuously improves performance—keeping transactions fast and customers moving to their cars without delay.

Hertz

Wendy Hamilton

Project Leader in Production Support