Case Study: GuideOne Insurance achieves 10x faster mean-time-to-resolution with Riverbed AppInternals

GuideOne Insurance - Customer Case Study

GuideOne Insurance was facing slow application problem resolution, poor end-user visibility, frequent finger‑pointing among IT teams, and an inability to proactively detect performance issues. These challenges affected their database, Java, .NET and web applications across testing, operations and scaling scenarios.

By deploying Riverbed OPNET AppInternals Xpert—using all-transaction captures, analytics/correlation and cross‑tier tracing—GuideOne cut mean time to resolution by 10x, improved application performance, reduced time spent in “war rooms,” and increased user satisfaction. For example, AppInternals identified an external agent website issue from production data in just two days.

GuideOne Insurance

Adi Radoncic

IT Systems Administrator