Case Study: Global Top 5 Bank achieves 30% fewer IT tickets and 20% faster MTTR with Riverbed Aternity

Global Top 5 Bank Reduces Monthly IT Ticket Volume by 30%, Mean Time to Resolution by 20% by Investing in Aternity

A global top‑5 bank operating in 35 countries and serving 70 million customers faced a pressing IT challenge: improve observability across nearly half a million devices, provide a consistent application environment for 40,000 wealth advisors, and cut monthly ticket volume and mean time to resolution — all while integrating with existing tools and working within budget constraints.

The bank invested in Riverbed Aternity, rolling agents to all devices, automating L1 incident remediation with 115 scripts and a webhook alert POC. As a result, MTTR fell by 20%, script executions achieved an 80% success rate across 6,000 runs, and monthly ticket volume and non‑actionable alert noise dropped by about 30%, boosting end‑user productivity.