Case Study: Emerson Climate Technologies achieves rapid root-cause application troubleshooting and end-to-end network visibility with Riverbed (AppResponse Xpert & AppTransaction Xpert)

Emerson Climate Technologies Utilizes AppResponse Xpert and AppTransaction Xpert Complete Insight into the Network

Emerson Climate Technologies, a leading global provider of heating, air conditioning and refrigeration solutions and a business segment of Fortune 500 company Emerson, faced the challenge of maintaining hundreds of servers and dozens of critical applications while rolling out Oracle applications to replace legacy mainframes worldwide. Ensuring consistent application performance and a positive end‑user experience during these deployments was critical to business operations.

Emerson deployed Riverbed (OPNET) AppResponse Xpert and AppTransaction Xpert across its data center (six instances plus remote appliances) to gain end‑to‑end network and application visibility. Automated alerts, transaction‑level isolation and embedded protocol expertise let the IT team pinpoint root causes—such as a daytime backup at a St. Louis plant—and resolve issues in minutes rather than days, improving troubleshooting speed and protecting application SLAs.

Emerson Climate Technologies

Sammie Bush

Network Analyst