Case Study: Duane Morris achieves faster problem resolution and improved network visibility with Riverbed AppResponse Xpert

Duane Morris - Customer Case Study

Duane Morris LLP, a Top-100 full-service law firm with about 550 lawyers and 22 offices, was rapidly expanding and centralizing its IT to support business‑critical systems (CRM, billing, document management, email) and a new disaster recovery center. That growth created a more complex infrastructure and left IT without a clear, proactive “big picture” view—making it difficult to quickly localize performance problems and to tell whether issues were caused by the network, servers, or applications.

To address this, the firm deployed the Riverbed AppResponse Xpert appliance to provide always‑on, flow‑based visibility alongside existing tools. The device quickly pinpointed an Exchange issue and persistent CRM bottlenecks that other tools had missed, enabling faster root‑cause identification, reducing firefighting time, and freeing the IT team to focus on initiatives that support the firm’s continued growth.

Duane Morris

John Sroka

Chief Information Officer