Case Study: Dow achieves 50% reduction in system crashes and 16% boost in employee productivity with Riverbed Aternity DEX (in partnership with Kyndryl)

Dow enhances digital experience and productivity through partnership with Kyndryl & Riverbed

Dow, a global chemical company, was struggling with unreliable IT devices that caused frequent system crashes and slow troubleshooting, disrupting time-sensitive product shipments and reducing employee productivity. Leadership needed a proactive, scalable way to monitor device telemetry and resolve issues before they affected operations.

By partnering with Kyndryl and deploying Riverbed’s Aternity Digital Employee Experience (DEX) along with an integrated asset-tracking program and a move to owned devices, Dow established telemetry-driven, end-to-end device management. The initiative cut system crashes by 50%, boosted employee productivity by 16%, sped boot times by 16% and improved application performance by 5%, enabling faster issue resolution and a better digital experience for users.

DOW

Chris Anderson

Director of CIO Services