Case Study: DOD achieves over 10× faster mean-time-to-resolution with Riverbed AppInternals

DOD - Customer Case Study

A Department of Defense IT team faced prolonged resolution times for application performance issues, problematic deployments, difficulty identifying root causes, finger-pointing among teams, and inadequate end-user visibility. To address these challenges they deployed Riverbed’s AppInternals Xpert as part of their broader Riverbed Performance Management suite.

Using AppInternals’ full-transaction capture and analytics/correlation capabilities across testing, QA, operations, development, change control, and deployments, the DOD achieved more than a 10x improvement in mean-time-to-resolution. The solution improved application performance, lowered the cost of fixes, accelerated development of new features, and increased user satisfaction—allowing teams to model changes and pinpoint issues without extensive manual troubleshooting.

DOD

Michael Clay

Senior IT Manager