Case Study: China Bank achieves complete visibility into business‑critical applications and faster troubleshooting with Riverbed SteelCentral AppResponse

China Bank - Customer Case Study

China Bank, a retail bank with more than 200 outlets across China and partnerships with over 700 banks overseas, was facing persistent end-user complaints about slow applications despite having multiple infrastructure monitoring tools. The bank lacked granular, application-level and end-user experience visibility, relied on siloed troubleshooting without live data or early warnings, and needed a unified, business-oriented view to find root causes quickly.

The bank deployed Riverbed SteelCentral AppResponse with a network packet-broker aggregation layer and 32 AppResponse appliances across key business domains and branch uplinks to capture and analyze packet-level traffic in real time. The solution delivered service-level visibility and early alerts, streamlined cross-team troubleshooting, reduced mean time to resolution, and led to fewer end-user complaints and improved operational collaboration.

China Bank