Case Study: Pacific Dental Services cuts downtime and speeds troubleshooting with Riverbed SteelCentral

Cascade paid for itself after first use by identifying a random network problem

Pacific Dental Services is a national dental support organization serving nearly 250 all‑digital practices across six states. Its wide‑area network—about 6,000 PCs, 500 servers and 12,000 connections—was vulnerable to intermittent outages that halted clinical work, forced costly onsite IT visits, and caused revenue loss.

To fix this, the company deployed Riverbed SteelCentral NetProfiler, NetShark and Packet Analyzer for end‑to‑end, application‑aware monitoring and full packet capture. NetProfiler now pinpoints ~95% of issues instantly and NetShark/Packet Analyzer handle deeper investigations; the tools quickly identified a recurring antivirus‑update bandwidth issue on visiting laptops, saving hundreds of downtime hours, reducing IT travel and management costs, and turning 4–8 hour incidents into problems resolved in minutes.

Pacific Dental Services

Jason Irby

Network Administrator