Case Study: Atos Worldline achieves end-to-end application performance visibility and rapid problem diagnosis with Riverbed AppTransaction Xpert

Atos Worldline Analyzes End-to-End Application Performance with AppTransaction Xpert

Atos Worldline, a European leader in high-volume electronic transaction processing with 4,200 employees and €630M in 2006 revenue, runs critical, geographically distributed multi‑tier applications—ERP, call centres, e‑commerce, card processing and bank file transfers—that handled over a billion card transactions in 2006. The complexity and distribution of these services made single‑point monitoring inadequate; Atos Worldline needed end‑to‑end visibility to understand multi‑tier traffic, measure response‑time delays, and pinpoint root causes of performance problems.

Following a marketplace comparison and proof‑of‑concept, Atos Worldline deployed Riverbed OPNET AppTransaction Xpert agents on servers attached to mirrored switch ports for flexible, end‑to‑end capture. The tool was adopted across multiple IT teams and enabled rapid diagnosis of performance issues—providing automated reports and visibility into application flows, protocol congestion, and sources of delay so teams could take efficient corrective action.

Atos Worldline

Rudy Van Rompaey

Senior Telecom System Engineer Networking Department