Case Study: Alaska USA Federal Credit Union achieves proactive end-to-end visibility and cuts 150–200 incidents/month with Riverbed Alluvio

Alaska Usa Federal Credit Union - Customer Case Study

Alaska USA Federal Credit Union, the 18th largest credit union in the U.S. with 700,000+ members and 72 locations, struggled with disparate monitoring tools that left it without end-to-end visibility, reliable performance metrics, or a clear way to isolate and resolve incidents across its environment. This fragmented approach made troubleshooting slow and reactive, risking service impacts for roughly 2,200 internal users and hundreds of thousands of members.

Alaska USA deployed Riverbed’s Alluvio Unified Observability portfolio (including Alluvio NPM/AppResponse/NetProfiler, NetIM, and Aternity EUEM), unifying network, application, and end-user telemetry into a single pane of glass. The solution delivered proactive dashboards, faster root-cause analysis, vendor SLA measurement, and automated remediation—reducing incidents by 150–200 per month in one case and eliminating thousands in others—resulting in increased stability, security, and higher-quality member experiences.

Alaska Usa Federal Credit Union

Sol Posenjak

Senior IM Operations Engineer