Case Study: AireSpring achieves rapid, no-packet-loss VoIP diagnostics and sub-20-minute troubleshooting with Riverbed SteelCentral (Cascade)

AireSpring - Customer Case Study

AireSpring is a leading U.S. SIP trunking and managed IP communications provider serving 10,000+ businesses and routinely handling thousands of concurrent voice sessions per switch cluster. To uphold its QoS guarantees for high-volume call centers and multi-location customers, AireSpring struggled to find a network monitoring solution that could reliably locate and diagnose problems amid tens of thousands of simultaneous calls.

AireSpring became the first customer of CACE’s Cascade Shark and Cascade Pilot, deploying an appliance that monitors 9,000+ concurrent voice sessions and lets multiple technicians trace and troubleshoot in parallel. Cascade captures all sub-packets and tiny RTP streams without dropping packets, decodes calls and MOS scores, and cut troubleshooting time from hours to under 20 minutes—enabling faster resolutions and a QoS that outperforms “best-efforts” VoIP standards.

AireSpring

Avi Lonstein

CEO, AireSpring