Case Study: Absa Bank boosts customer and employee productivity with Riverbed Aternity

Absa Bank reduces War-Room incidents with Riverbed Aternity and gains visibility across 40,000-foot operations

Absa Bank, a major South African financial institution, faced challenges due to a lack of visibility into customer and employee digital journeys across its platforms. This led to reactive issue management, difficulty isolating technical problems, and extended resolution times that negatively impacted productivity. To address this, Absa Bank turned to Riverbed and its Aternity Digital Experience Management solution.

By implementing Riverbed Aternity, the bank gained comprehensive visibility across its entire digital estate. This solution enabled Absa Bank to proactively identify issues, significantly reduce disruptive war-room scenarios, and improve resolution times. Riverbed provided the necessary tools for faster banking processes, leading to enhanced performance for customer-facing employees and an overall improvement in both customer and employee experience.

Absa Bank