Case Study: a global top 5 bank reduces IT ticket volume and MTTR with Riverbed Aternity

a global top 5 bank cuts IT ticket volume by 30% with Riverbed

A global top 5 bank faced challenges with high IT ticket volume and limited device observability across nearly 500,000 devices, needing proactive issue resolution to support its wealth advisors. To address this, the bank invested in Riverbed Aternity Employee Experience.

Riverbed implemented the solution, rolling out 115 remediation scripts and webhook alerts for integration and automation. This resulted in a 20% reduction in mean time to resolution and a 30% drop in monthly ticket volume and alert noise, significantly enhancing user productivity.