Case Study: Leading Electronics Company achieves secure Salesforce-Exchange integration with Riva

Why one worldwide electronics company requires more than just basic CRM and email synchronization

Leading Electronics Company, a worldwide manufacturer of electronic devices and provider of content, media, and services, needed a better way to connect Salesforce with Microsoft Exchange. Their existing free CRM/email integration tools were unreliable, struggled with recurring calendar events, raised security concerns after a network breach, and slowed a fast-moving rollout across Europe.

Riva solved the problem with Riva Cloud, securely integrating Salesforce and Exchange without client-side plug-ins and enabling reliable sync for contacts, calendar events, emails, tasks, and more. Riva’s Invitation Mode delivered proper calendar invitations through Exchange, while back-end configuration supported a rapid pan-European deployment. The result was a dramatic improvement in data reliability and user adoption, with the company reporting better processes, more time savings, stronger security, and 100% user adoption.