Case Study: Australian Mathematical Sciences Institute streamlines internship management with Riva

The Australian Mathematical Sciences Institute (AMSI) uses Riva to manage its internship program in Salesforce

The Australian Mathematical Sciences Institute (AMSI) needed a better way to manage its growing internship program after implementing Salesforce in 2014. With a mixed Mac and PC environment and no reliable way to sync emails or update custom Salesforce objects, AMSI turned to Riva to help connect Outlook with Salesforce and support its internship-related workflows.

Riva implemented email and opportunity syncing, plus custom object synchronization for AMSI’s “Internships” records, along with SmartConvert, Drop Folders, and advanced filtering. The solution let staff work primarily from Outlook while saving correspondence and updating CRM records in Salesforce, improving ease of use and saving time. AMSI said the customization took about three to four weeks to implement, and the Riva team was praised for responsive support and smooth execution.

Australian Mathematical Sciences Institute

Anne Nuguid

Program Consultant