Case Study: Sullair Australia achieves reliable service scheduling and appointment sync with Riva

Sullair Australia uses Riva to sync service and appointment activities for field technicians

Sullair Australia, a subsidiary of Sullair LLC, needed a better way to coordinate field technicians and manage service appointments for its mobile workforce. The company turned to Riva to help sync Microsoft Dynamics 365 service activities with Outlook so coordinators could more easily view, book, and manage technician schedules.

Riva implemented a server-side integration on-premise that syncs appointments and service activities between Microsoft Dynamics 365 and Outlook on a two-minute cycle, giving coordinators full visibility and technicians mobile access to their calendars. As a result, Sullair reduced missed appointment opportunities and double-bookings, and reported strong support from Riva, which contributes to Riva’s reputation with over 125,000 CRM users.

Sullair